Welcome Guest - Saturday, Oct. 1, 2016  Sign In | Join Free
Fishing Tackle Marketplace
Over 80,000 Items Available
 CALL TOLL FREE 1.877.347.4718
Available Mon-Fri 10AM - 5PM EST
Home Shop By Brand Customer Service International Track Order Our Store
  Search    Search Our Buyer Guides
All Categories Other Resources Product News New Arrivals Pre Order Buyer's Guide Sale Items Tackle Videos Rebates Contact
You Are Here > Home > Customer Service

Poll Question
Fishing PollToday's Question
Where do you buy most of your fishing tackle?

  Local Retail Store

Total Votes: 2401
View & Vote on More Polls

Trophy Room
Click To View
Rate this catch

Search Trophy Room
Add Your Photo

Everything Strike King
Keitech Little Spiders
Missile Baits

Customer Service

What's our policy on returns?

If an item you ordered from LandBigFish.com does not meet your expectations, you can return it within 30 days of receiving it. Just contact us with your name, order number and item(s) you wish to return. We will reply shortly with the return instructions.

If you were sent an incorrect item or you received an item damaged during shipping, we will issue a credit for any applicable shipping charges. Otherwise, return charges are at the expense of the purchaser.

Your credit card will be credited once the item is recieved and restocked into our inventories. No restocking fees. Credits will be done the same day the return is received.

What's our policy on exchanges?

You have 30 days to exchange any items purchased from the LBF website. The item must be unopened and unused. The customer is responsible for the shipping back to LBF and the shipping to get the exchanged products back to you.

What's our policy on back orders?

All items in our store are normally stocked merchandise unless otherwise marked. With in-store sales, phone sales and Internet sales, there is no way to fully have an "on hand" count of merchandise. So once in a while, these regualar stocked items may have to be back ordered. If that's the case, we will ship you what is in stock, and send you the rest when it arrives, at no extra cost to you. Call us toll free at 1.877.347.4718 to check for up to the minute stock availability.

Do you still have questions?
Please contact us, and a knowledgeable Customer Service Associate will help you.
Customer Service Home

Payment Options
Delivery Options
Shipping Rates
International Customers
Return Policy
Exchange Policy
Back Order Policy
Member Rewards Program
Club Sponsorship Program
School Sponsorship Program
Customer Service Home
Track Your Order
Home  |  Security & Privacy  |  Join Newsletter  |  Gift Cards  |  Advertise  |  Send Feedback  |  Email This Page  |  Tools for Website Owners
Copyright 2001-2016, LandBigFish.com. All rights reserved.
Your browsers javascript and cookies must be activated to fully utilize this site.
Business Login  |   Add Business Listing  |   Upgrade Business Listing  |   Website Solutions